This is a collection of Bobbi Kahler's articles. To view an article, click on the title. To listen to an article, click the if it's available.   Saying No Gracefully What's Your Blackberry? Eliminate Your Competition: Deliver an Extra Cup of Blackberries   Forget Customer Service: Think Customer Success   Our Customers Are the Judge and Jury: And (if we're not careful) the Executioner   What's Your Make-It-Right Policy?   Are Your Customers Traveling First Class or Coach?   You Just Haven't Claimed It Yet   Get the best from Your Teams: The Power of Engaging the Heart   Don't Let Your Current Success Limit Your Future   Book Review: The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni Copyright and Reprint Permission To request permission to reprint any of these articles, please contact us for a speedy reply. Reader Feedback If you have a comment (or even a criticism) about these articles, we'd love to hear it! Send us a message If you have questions or comments, please contact us. We respond to email within 24 hours and usually the same day.