Here are examples of consulting projects we have done. You can also view speaking client examples and client testimonial letters.

National Home Heating Fuel Provider: Increase customer retention

A national home heating fuel provider increased customer retention driving its best business performance ever.

National Commercial and Residential Leasing Company: Improve customer retention and inventory utilization

A national commercial and residential leasing company improved its real estate inventory utilization and customer retention.

National Health Care Management Firm: Improve engagement and effectiveness of nurse managers and staff

A national health care management firm improved engagement and initiative of nurse managers and staff.

Global Information Technology Provider: Improve utilization of skills gained from previous sales training programs

The sales organization of a global information technology provider improved utilization and application of knowledge and skills gained in previous sales training programs.

Global Provider of Baked Foods: Increase engagement and effectiveness of customer service center managers

A global producer of baked foods increased initiative and engagement of customer service managers.

Fortune 50 Provider of Software: Increase cooperation and management effectiveness

The managers of the services organization of a Fortune 50 software producer learned concepts and skills of practical leadership and improved cooperation within their group.

Global Image Licensor: Increase manager engagement and effectiveness

Managers of a global image licensor and provider learned concepts, skills, and tools for leading and coaching staff for improved engagement and productivity.

Abilita, Inc., Annual Conference, 2009
http://www.abilita.com
Bobbi was hired to help Abilita assess the learning needs of the consultants and to craft a learning event that would meet those needs. In addition to the learning, the client wanted to help the consultants forge new relationships with each other and strengthen existing relationships to build the space for increased collaboration.

Abilita, Inc., Annual Conference, 2008
http://www.abilita.com
Bobbi was hired to help the consultants turn their learning into action. The consultants left with new appreciation for the organization, for each other, and for what they could achieve.

Abilita, Inc., Annual Conference, 2007
http://www.abilita.com
Abilita hired Bobbi to help develop the conference and to pull together the themes and challenges uncovered during the course of the conference. She was also hired to conduct the closing session, a "Conference Outcome" session which captured the best ideas from the conference and formed action steps to implement.

Montgomery & Graham Employee Benefits: Custom Sales Retreat
http://www.mgbenefits.com

An employee benefits firm was stymied on how to turn strong customer relationships into profitability. We delivered a custom 1-day retreat and monthly implementation program to help the insurance brokers strengthen customer relationships and turn those valued clients into renewed contracts and new sales opportunities for the firm.

I truly think the difference for me is that my confidence in myself has grown. I'm more conscious of the types of groups I am willing to quote. I dropped the leads group that I was in as I felt like it was not as productive as spending time with my customer advocates and referral advocates.  Using my customer advocates as my referral system and compensating them for their efforts, I have already received 2 qualified leads in the first month. Joni Ramey, Insurance Broker, Montgomery & Graham, Inc.

Abilita, Inc., Annual Conference, 2006
http://www.abilita.com
Abilita hired Bobbi to conduct multiple sessions to help their consultants go from being viewed as merely vendors to creating unbreakable partnerships with their clients. Bobbi was presented an award by the CEO of the company for her contributions to the success of the company.

Axium Software: Customer Support Retreat
http://www.axiumae.com

Axium Software, a national software provider to architectural engineering firms, was faced with rising customer complaints, negative PR at trade shows, and decreasing productivity and teamwork in its customer support department. Axium engaged Kahler Consulting to facilitate a Customer Advocate™ retreat and reinforcement program. The team opened their eyes to current challenges and potential they could reach.

Their productivity and commitment increased immediately because of new awareness and skills for interacting effectively with colleagues and customers. The new tools gave managers and teammates a way to hold each other accountable for effective communication and customer service. The praise from customers was immediate, and the staff even commented that they were having fun at work!

You know how I am about results. That is what I got by having Bobbi Kahler conduct my half-day staff development training day in February. The dividends were immediate. My team has a new appreciation for one another and our customers. Plus I see the fruit of how they treat their jobs, bringing a renewed sense of passion and energy that is reflected in their productivity and customer satisfaction.

One of my staff shared this: "Bobbi, through her own great personal life story, showed me how to find my Blackberry that I give to my customers. Then she helped us see how we make a huge contribution to their lives. I'll never answer a support call the same way again.” Kristi Reagan, VP of Customer Support, Axium Software

Abilita, Inc., Annual Conference, 2005
http://www.abilita.com
Abilita wanted to insure that their consultants would be able to put into action the different strategies that they’d learned over the 3-day conference. They hired Bobbi to facilitate a "Conference Outcome" session which captured the best ideas from the conference and formed action steps to implement. They also hired Bobbi to do a closing keynote.

Abilita, Inc.: Annual Conference, 2004
http://www.abilita.com
A telecommunications consulting firm wanted to empower its consultants to improve the success of their practices. Bobbi delivered a keynote and a breakout session at their annual corporate conference. Some consultants have experienced a sales increase of 400% within one year.

A Child's Place: Executive Retreat, Strategic Planning

Faced with a shortfall in funding, uncertain direction, and demands for new services, A Child's Place (non-profit) executives engaged Bobbi Kahler to facilitate a strategic planning retreat for the organization. Together, they built consensus and set tje goals, mission, strategy and plans.

I wanted to thank you for your help with our Annual Board Retreat. You have been more help than you realize. Members of our board were awed by your sense of experience in the area of organizational development. We have accomplished the goal of raising matching funds and are initiating our $430,000 renovation. In only our second month of our fiscal year, we have been able to raise $10,000 for our literacty program and another $30,000 for additional new services. This could not have been possible without your guidance and experience.

On behalf of the Board of Directors, I commend you in your work and for delivering every bit of what your promised, and then some. Alfie Linn-Ortiz, Chief Executive Officer