Be the Buffalo

Change is inevitable. As a leader, it is essential to lead the transition to improve the team’s performance. Notably, there are numerous organizational change implementation methodologies and critical considerations that one must be aware of to perform this task properly. My guest for today is a specialist in this subject. He is a dynamic, creative, and results-driven sales leader with expertise in building high-performing teams by training and mentoring sales managers and representatives. In addition, he has experience implementing projects for cross-functional change management to drive organizational excellence. Michael Gagnon, Senior Enterprise Manager, Remote Support Sales at GoTo, joins today’s conversation to share his experience and knowledge on effectively implementing change as a leader while driving the team and the organization to success.

Show Notes

Michael’s Story  – Michal describes his journey to becoming a change agent within organizations and why he believes he acquires a rewarding skill.

Leading – We discuss leadership challenges while highlighting the importance of an accountability partner.  

Trust – In the event that you disagree with a company’s decision, Michael points out why it is essential to have faith in the organization’s ability to make the best decision. In addition, we discuss whether or not leaders have difficulty with it.

Always Start with You – Michael explains his quote, “The better you navigate change as the leader, the better your team will perform.”

Fine Line – Michael highlights the thin line that a manager must walk while holding their team accountable when there is chaos or a challenge in their personal or professional lives.

Stereotypes – We discuss a variety of preconceived notions about what a leader should be like, particularly the stereotype of the sales leader and sales reps.

Buffalo – Michael explains how to navigate change by using buffalo running towards a storm as an illustration.


Connect with Michael:


Mentioned in the episode:

Sometimes Unlearning Makes the Difference:

Bobbi’s Takeaways

Here are my 3 insights for thriving:

  1. As a leader, “always start with you.”  Michael talked about the need to make sure that you have some way to hold yourself accountable.  He talked about having an accountability buddy from outside the organization as well as looking for red flags that your team might be struggling with change.  If you noticed any red flags it’s worth it to pause and ask yourself:  Is there something that I’m doing that’s getting in the way?”
  2. You have to be on board.  If you aren’t on board, the team won’t be on board. I loved how Michael talked about that you don’t have to agree with every decision, but you do have to trust that the decision makers are making decisions that will lead you to the right place. 
  3. And, finally, be the buffalo.  You can’t outrun the storm but you can shorten it’s duration by running towards it.  And, as the leader, you have to be the model of behavior that you want to see in your team. 

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An entrepreneur since the age of 34, Bobbi has led workshops for thousands of people, and she has worked with some of the most recognizable brands on the planet.

Entrepreneur, Writer, Leader, Speaker, Life Coach, Avid Athlete, Resilient Survivor.

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