How to Lean in With Empathy in the Face of Bad Behavior

The potential for conflict is all around us.  It can sometimes feel like we are bombarded with “bad” behavior.  As a leader of any sort, we have to find a way through that to come out on the other side.  This week Kristine Scott and I talk about how to navigate the waters of conflict in empowering ways.

Some of my favorite take-aways include: 

  • Many of us frame conflict as “this is where people get hurt” and that leads us to respond in fear-based ways. 
  • To deal with conflict, we need to:
    • Ask ourselves, “What do I need to have happen in this conversation that will also strengthen the relationship?
    • Identify where we can compromise and what’s non-negotiable. 
    • Be kind to ourselves first.  We can’t give kindness to others without giving it to ourselves first. 
  • Kristin describes self-care as places and activities where you learn about yourself AND it renews you. 
  • The #1 thing we can do to de-escalate a situation is to extend empathy. 
  • For most of us, our “threat assessors” are busted and this is why we get triggered so easily. 
  • We need to stop being what Kristine calls, “A raw nerve of reactivity.”


Connect with Kristine:

LinkedIn: linkedin.com/in/kristinemariescott/

Website: seattleconflictresolution.com/

Mentioned in the episode: 

Stalling for Time: My Life as an FBI Hostage Negotiator: goodreads.com/en/book/show/41017722

The Energy of Money: A Spiritual Guide to Financial and Personal Fulfillment: goodreads.com/en/book/show/81109

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An entrepreneur since the age of 34, Bobbi has led workshops for thousands of people, and she has worked with some of the most recognizable brands on the planet.

Entrepreneur, Writer, Leader, Speaker, Life Coach, Avid Athlete, Resilient Survivor.

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