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Mike, a regional salesperson, had always sold face to face. Due to the COVID-19 pandemic, however, he was forced to sell over the phone. Understandably, this shift caused some discomfort, because it felt like a big change

It is helpful to think about fear on one side of a continuum and excitement on the other. The question then becomes: How do you (or how do you help someone) move away from fear and toward excitement?

Published by Training Industry Magazine July 20, 2020 Many managers, even with good teams often think, “If I could just get them to realize how good they are, they would…

We all know the value of coaching. The question now is how to deliver coaching in a virtual environment. With that goal in mind, here are three steps that are critical...